Our flagship support platform: every customer issue becomes a tracked, SLA-timed ticket — answered on time, escalated when needed, and never lost in a shared inbox again.
Response and resolution targets tracked on every ticket — with escalations before they breach.
Open-source core: grow your support team without growing a licence bill.
Customer conversations stay on your hardware or our private cloud — never a SaaS vendor's.
Support run from a shared inbox fails silently: requests get buried, nobody knows who owns what, and customers chase you for updates. We deploy an open-source Helpdesk (built on the Frappe ecosystem) that turns every email into a tracked ticket with an owner and a deadline — with dashboards that show exactly how your support is performing. Self-hosted on your own servers or our private cloud, with unlimited agents at no per-seat cost.
Like everything we do at V12, this comes with our family-run promise: honest advice, transparent pricing, and zero-jargon support from the same engineers who built your system.
Every request tracked from open to resolved, with response-time targets enforced automatically.
Mails to your support address become owned, prioritised tickets — nothing slips through.
Public help articles cut repeat tickets and let customers solve simple issues at midnight.
A branded portal where customers raise, track and review their tickets themselves.
First-response times, resolution rates and satisfaction per agent — coaching with data.
Connect the Helpdesk with SuiteCRM and ERPNext so support can see the customer context it needs.
We map your support flow — where requests come from, who handles what, and what you promise customers.
Queues, SLAs, escalations and the customer portal are set up to match those promises.
Agents learn triage, canned responses and the knowledge base hands-on — managers learn the dashboards.
We watch real ticket flow for the first weeks and tune rules, then stay on as your support line.
Tell us about your environment and we'll come back with a clear, jargon-free recommendation for Helpdesk Suite.